B of A short sale process changed this year by going to the Internet using what we as Short Sale Realtors ® know as Equator.
This helps elevate all the lost faxed documents that B of A professed to have and helped the Realtor ® by not having to fax over and over again. I have to say, that I never had this problem. Bank of America always received the Short Sale documents I sent but others did have difficulty so I hear.
At the same time Bank of America initiated Equator they also started a B of A website for the Short Sale Seller (pictured above). Now, this is all and good except for the Short Sale seller who does not have a computer, is not computer savvy or the Short Sale Seller who is in the process of moving and does not have access to their computer. Should we all assume short sale sellers have computers???
Short Sale Seller Nightmare
A Short Sale seller I was working with had just this scenario…she was moving out of the State of California, her computer was packed and finally upon arriving, she had no hook-up to the Internet. After weeks of waiting for the distressed homeowner to get access to the Internet, she found that her computer was not functioning due to a virus and needed to pay someone to fix it.
Now, all this was in the midst of packing, moving, unpacking and dealing with her terminal father which was the reason for her departure and the Short Sale of her home.
Since we as Realtors ® have all the information (or at least should), regarding the Short Sale seller, it just doesn’t make sense that B of A requires the distressed homeowner to log-in to Bank of America’s system to fill out the very information that as a Short Sale agent I already have.
In my opinion this is a tedious system and one that an already distressed Short Sale seller need not have to endure. Can you please, just work with us, B of A?
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